Common questions
What agency owners ask us first.
Who do you reach?
Professionals who decide, or influence, which agency a patient calls: hospital discharge planners and case managers, medical social workers, skilled nursing and rehab teams, physician practice managers and referral coordinators, senior living directors, hospice teams, payer care coordinators, elder law attorneys, and aging life care managers. Who we start with depends on whether you run Medicare home health, private pay home care, Medicaid home care, or hospice. We never message patients or families.
Who sends the messages, and is my LinkedIn account safe?
We send them from your account through an outreach platform you connect once. We start at about 20 new people a day and build slowly, staying inside LinkedIn's limits. No one can promise LinkedIn will never flag an account, so we keep volume conservative and pause if anything looks off.
Do I approve the messages?
Yes. Before launch you see the list and the messages for each partner type. Nothing goes out until you sign off. Every first message is written from that person's own profile, so no two are the same, but they all follow the version you approved.
Who answers the replies?
You do, in your own words. We flag every reply the same day with a short note on who the person is and what they asked. If someone brings up a specific patient, move it to your normal intake line.
I'm not very active on LinkedIn. Does that matter?
Not much. You don't need a big network and you don't need to post. During setup we tune your profile so it says clearly who you are, what your agency provides, and where. Then the outreach builds your network for you.
Can it run on my liaison's or administrator's profile?
Yes, as long as it's a real person at your agency. The first message says who they are and their role. Hospices and larger agencies sometimes run a profile for each liaison in their own territory. We'll set that up on the audit.
Does this replace my community liaison?
No. It gives them people who already replied and want to talk, so their visits start warm. If you're the owner and still doing the liaison work yourself, it starts the conversations you don't have time for.
Do you work in my state?
Yes. We work with agencies anywhere in the US. The audit looks at the hospitals, rehab buildings, and practices in your counties, and how many of their staff are on LinkedIn.
Is paying for this allowed?
Yes. You pay one flat monthly fee for outreach work, the same no matter how many replies or referrals come in. Nothing is ever offered to the people we contact. If you want the details, see our compliance page.
Do you guarantee referrals?
No, and nobody honestly can. We commit to steady, personal outreach to the people who refer in your area. Whether that turns into referrals depends on how fast you answer, how easy you are to refer to, and how well you handle the first patient they send.
Do you have home health results yet?
Not published ones. We're early with home health agencies, and the examples on this site are labeled as examples. The system itself has run for years in other industries, and the agency behind it grew on referrals. On the audit we'll show you what the outreach looks like for your area.
What does it cost?
$399 a month, plus a $1,999 one-time setup. The setup covers mapping your referral partners, building the list, writing the messages, and tuning your LinkedIn profile. Month to month. No long-term contract. If you stop, your connections and conversations stay on your profile. The 30-minute referral audit is free.
Who shouldn't book the audit?
Agencies that can't take more cases right now. Referrals you can't staff hurt the relationship. Agencies that aren't licensed or enrolled yet for the line they want to grow. And agencies that already have two liaisons in the same three hospitals every week. They usually need faster intake more than more introductions.
Ask us on the audit
Thirty minutes. We map the referral partners in your service area and show you what the outreach would look like for your agency.